Last Updated: June 10, 2017

Role of an employment service


The following information is taken from a document entitled “Employment Service Program Guidelines” which is provided to employment service providers under contract with the Ministry of Training, Colleges and Universities.


Employment Services in Ontario offer a range of resources, supports and services to respond to the career and employment needs of individuals and the skilled labour needs of employers. The goal of the Employment Service is to help Ontarians find sustainable employment.


The five components of the Employment Service are:



The eligibility criteria for access to any of the last three service components are that the individual is unemployed and not participating in full time training or education. For the purpose of the Employment Service, an individual who is working less than an average of 20 hours per week is considered to be “unemployed”; an individual is considered to be in full time training or education based on the definition supplied by the institution in which they are enrolled.


Obligations of employment service providers

Every Employment Service provider in Ontario must provide its clients with information on and referrals to all Employment Ontario employment and training programs and services, whether or not the service provider is contracted to deliver that program or service. Each must:


Assessment of individual needs

In assessing an individual’s need, all Employment Service providers must consider the following criteria when making decisions about service components to help clients achieve their desired outcomes:



Based on this information, the service provider will identify and decide if the Employment Service is appropriate, and whether assisted or unassisted Employment Service will most benefit the client.


Development of an employment service plan for each individual

If assisted services are deemed to be the most appropriate response, the service provider works with the client to develop an Employment Service Plan. Over time, as the client begins to work with the service provider and more in-depth analysis and assessment is undertaken, additional service needs may be identified and provided by the service provider or coordinated with other service providers.


An effective Employment Service Plan will incorporate (as appropriate) concurrent or sequential access to the Employment Service assisted service components and will incorporate required changes as well as new opportunities as they arise. The service provider will also ensure continued support for access to other required services and programs, i.e. literacy, ESL/FSL, settlement services or any other services that support the client employability and resolve possible stability issues.


The service provider monitors and evaluates progress and adjusts the plan accordingly.


Employment Service Plans must:


In addition to the suitability indicators, service providers will need to consider additional client information and characteristics to determine the type of service components that will have the greatest positive impact on the client.