Are you interested in working in the customer service and retail sector? Retail & Customer Service Skills is a free, part-time, flexible 12-week program that includes a combination of classroom learning and hands-on experience in our GLOW store, leading to a Retail Sales Associate certification through the Retail Council of Canada.

Program sessions run from February to May, and September to December each year. TTC tokens are provided to participants.

Click here to view a sample schedule.

How will I benefit?

  • Build Skills: Learn how to operate a cash register, develop your communication and problem-solving skills, and enhance your confidence, time management, motivation and ability to work on a team
  • Gain Experience: Get relevant experience in sales, interactive customer service, inventory management, merchandising, loss prevention, workplace safety, and more
  • Get Certified: Boost your resume by earning a Retail Sales Associate certificate from the Retail Council of Canada (for qualifying candidates), plus a recent reference
  • Find a Job: Learn how to write a resume and cover letter, ace an interview, and conduct a successful job search, while receiving job search support from a professional employment counsellor and job developer from Neighbourhood Link Support Services – plus, receive free, contemporary professional attire so you can look your best at your interviews!