This program, provided by TNO (The Neighbourhood Organization), is not for newcomers only, but newcomers are welcome.

Content includes:

  • 12 hours of training
  • Overview of the nature of retail work
  • Using a basic computerized cash register
  • Customer service language
  • Intercultural and cross-cultural communication skills and strategies
  • Resume and interview preparation (including mock interviews) for retail positions

*At the end of the course, there is a volunteer placement for 4 hours at a retail store