This program, provided by TNO (The Neighbourhood Organization), is not for newcomers only, but newcomers are welcome.
Content includes:
- 12 hours of training
- Overview of the nature of retail work
- Using a basic computerized cash register
- Customer service language
- Intercultural and cross-cultural communication skills and strategies
- Resume and interview preparation (including mock interviews) for retail positions
*At the end of the course, there is a volunteer placement for 4 hours at a retail store
