START Customer Care, provided by ACCES Employment, is designed to support immigrant women with pursuing careers in the customer care sector in Canada. This 8-week program provides participants with industry-recognized certifications, computer training, job search support, and coaching. Supported by Toronto Employment & Social Services, this program is highly effective in motivating participants and preparing them for achieving success in their employment goals.

Program Benefits

  • Customer Care Essentials certification
  • Job shadow experience with a local employer
  • Effective job search strategies
  • Applied computer skills training
  • Workplace culture and communication skills preparation
  • Individualized career planning support
  • Understanding customer care roles in different organizations
  • Connections with employers that are hiring

Our graduates have been hired into the following roles:

  • Customer Service Agent
  • Bank Teller/Customer Service Representative
  • Customer Service Associate
  • Client Service Worker – ODSP Appeals
  • Housekeeper/General Attendant
  • English Program Animator
  • Retail Sales Associate
  • Cashier
  • Food Service Worker – Kitchen Prep
  • Administrative Assistant


Please note that a referral from Ontario Works is required to be considered for this program, as well as at least two (2) of the following:

  • Newcomer woman (residing in Canada for 10 years or less)
  • Interest in working in the customer service industry
  • Basic computer skills

SCARBOROUGH CONTACT: Abetha Mahalingam, 416-431-5326 Ext. 2406

TORONTO CONTACT: Sana Khan, 416-921-1800 Ext. 2211