COVID-19 update: This program will be delivered entirely online, if necessary. The exact start date will hopefully be published by early June, 2020.

This course focuses on the language and socio-cultural communication requirements of entrepreneurs and sales and marketing occupations at CLB 6 to 8. The course addresses the language and communication skills needed to find and share information with others; communicate using technology such as telephone and email; manage interactions with colleagues, clients and business associates; introduce yourself in work-related situations; undertake employment and work-related interviews; and network effectively. Sector background knowledge and culture relevant to the workplace context in Ontario are explicitly addressed in communication practice tasks. The course is provided by Seneca.

On successful completion of the 180-hour OSLT course, participants will be able to demonstrate the communication skills required to carry out key functions described above within one of the business occupations included in the course.

OSLT classes are free for those that are eligible. Students learn the communication skills needed to find and keep a job in Canada. In class, students practice dialogue and communication tasks commonly performed on the job, in their field, sector and occupation. OSLT classes are offered part-time, twice a week evenings and weekends.

To qualify for OSLT, students need:

  • Proof of status in Canada (like a Permanent Resident card). Participants must be Permanent Residents or Convention Refugees. Canadian citizens are not eligible.
  • A Canadian Language Benchmark score of 6 or higher (CLB 6 – 8).
  • A résumé with work experience or training in the specified sector.

Learning Outcomes

Upon successful completion of this subject the student will be able to:

Unit 1   Working in Business

  • Describe professional background, experience and goals in language appropriate for the business sector context in Ontario.
  • Introduce yourself appropriately in a professional context.

Unit 2   Gathering and Sharing Information

  • Ask common questions related to collecting information clearly, accurately and appropriately.
  • Orally present an idea in an organized, clear and persuasive manner.
  • Understand and complete a standard form accurately.

Unit 3   Communicating Using Technology

  • Open, participate in and close telephone calls clearly and appropriately.
  • Record a professional voicemail message.
  • Write an effective, clear and appropriate email.

Unit 4   Managing Interactions

  • Engage appropriately and effectively in small-talk interactions.
  • Use appropriate communication strategies to manage a concern or conflict.
  • Participate effectively in meetings.

Unit 5   Moving Forward in Business

  • Introduce yourself in an interview or networking context.
  • Make effective and appropriate presentations in an interview or networking situation.


If you are interested in applying for Seneca’s OSLT courses, please contact Angela Jacewicz (OSLT Coordinator) at [email protected]. Courses are held at Seneca College’s Newnham Campus.

Details –